Complaints Procedure

At Bizionary Ltd, we are committed to providing a professional, transparent and high-quality service to all of our clients. However, if something goes wrong, we want to hear from you so we can investigate your concerns and work towards a fair resolution as quickly as possible.

As members of The Property Ombudsman (TPO) scheme, we operate a formal complaints procedure in accordance with the TPO Code of Practice.

If you wish to make a complaint, please submit your concerns in writing to:

Please include as much detail as possible, including your name, contact details, the property or business involved (where applicable), and the nature of your complaint.

• We will acknowledge receipt of your complaint within 3 working days.
• Your complaint will then be referred to the appropriate Manager or Director for investigation.

• We will carry out a full and impartial investigation into your complaint and provide you with a written response within 15 working days of receiving your complaint.
• If, due to the complexity of the matter, additional time is required, we will keep you informed of our progress and provide an updated timescale.

• If you remain dissatisfied with our response, and it has not been identified as our final viewpoint, you may request a further review by writing to the Board of Directors at the above address.
• Your complaint will be reviewed by a Director who has not been directly involved in the original investigation wherever possible.
• A final written response will normally be issued within 15 working days.

Our Commitment

Bizionary Ltd treats every complaint seriously and aims to resolve concerns fairly, promptly and professionally. We view complaints as an opportunity to improve our service and value all customer feedback.